![]() COVID 19 is a point of massive change and extraordinary opportunity for tourism The last big economic crisis in 2008/9 ruined all the hard-won successes of sustainable tourism. The accountants, the venture capitalists, the marginal costers, the web-based spin merchants, Wall Street saw to that. To see how that worked read my book. In terms of numbers, after 2008 they soared. In terms of benefits for those that needed and were entitled to them - destination communities, this mass tourism just added insult to injury So now we have another, bigger crisis on our hands. Already airlines can't pay for their planes that they bought on the expectation of massive passenger and load factor growth. And the big producers are just on the point of paying for customers to take their oil because storage is running out. And the biggest of them all TUI has had to get a €2 billion loan from KfW - the German development bank. But on the bright side - the Planet is having a holiday from all the excesses we have laid on it. The economy and human activity has slowed as we painfully learn to work together. And… prime assets are cheap. All this and we are only a few months into a problem that will last for years But there is a light at the end of the tunnel - an industry that is truly sustainable - by this I mean economically sustainable, culturally sustainable, socially sustainable and environmentally sustainable. That means dramatically less air and cruise tourists, fewer tourists in iconic destinations, less imported food in all destinations, proper carrying capacity restrictions. Plus above all, tourists who respect and feel gratitude for the fact that they can travel. And this could lead to higher, more sustainable profits, better service, far better benefits for destinations. In all a really healthy global tourism industry with real opportunities for millions of real people. I've been in the travel industry too long to believe that any industry initiative could possibly make this happen. So what will? Simply market pressure. As soon as people REALLY get the message that a healthy world, and a healthy tourism economy is good for them as individuals - their attitude will change. And tourism will obey the market - as ever. The fact is that COVID 19 is a game changer. Surely, we realise that this is also a massive warning to every one of us individually? And you may think that the travel and tourism industry has stopped. But it hasn't. The real powers in tourism are rising, working, recognising the opportunity and flexing their muscles. The World Bank (remember the people that created our geography of global tourism from Mexico to Bali?) is laying the path with its tourism clients around the world for a sustainable 2021 and clever destination managers all over the globe have seen the writing on the wall and got the message: SERIOUSLY PREPARE FOR SUSTAINABLE TOURISM. Of course, there is a COVID 19 price to pay. There will certainly be airline failures and industry consolidation. There will certainly be hundreds of thousands of travel and tourism industry bankruptcies. There will be lots and lots of cheap assets - particularly properties and companies big and small who extended themselves far too far when the fabulous river of cash dried up. Is this new era of 'Responsible Capitalism' forged by COVID 19 going to bring in an era of responsible sustainable tourism? Probably not. But certainly, the opportunity exists and there will be no choice if the fickle marketplace gets the message! Valere Tjolle Valere is the author of 'You Lucky People' the story of travel - the world's most delightful and devastating industry. Find out more about it HERE
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![]() The WTTC is predicting disaster - is their disaster your success? The WTTC is predicting disaster for the global tourism industry. The loss of millions of jobs is on the cards. But is it your tourism industry that is threatened? Or is it the big companies that form the WTTC that are about to take the hit? This organisation is, after all, just the union of the CEOs of the world's biggest 100 travel organisations. So maybe this disaster just applies to them and it is actually your opportunity that you can see on the horizon rather than your disaster. True, many, many people will be out of a job over the coming months. But some will see this as a release from corporate shackles - whether they directly work for a big organisation or they are a local DMC, tour guide, transfer company, taxi driver or tourist attraction. I've been in the travel industry for a very long time indeed and I've seen disaster after disaster (read my book You Lucky People to see the full story! ) and one thing I know for sure is that when the going gets tough you get the sack, not the boss! That's why I stopped working for big companies a long time ago. They never protected me when they were threatened. And I got to make a fabulously fulfilled life in the travel industry. What I also know is that the travel industry is always full of opportunities for EVERYBODY. There are no barriers to entry if you are prepared to work hard and have some passion in your heart, your mind and your body. These are not lessons learnt from books or guides or training - these are lessons that I have learnt the hard way over more than half a century in the global industry. With the downs and ups that are a perennial part of our game. So, if you think that over the next horrible year or so that you may be able to see the travel industry providing a sustainable career for you - here are three other points that you may consider: The first is that when the Coronavirus cloud is lifted (maybe after your job has gone!) the vast majority of people will want to travel even more. Secondly big-company, boring homogeneous offers never inspired the customers. It was the advertising copy that got them to book dreams that turned into the boring same old, same old… Thirdly the industry has already set itself up for massive customer-demanded change. Why do you think that TUI, after 50 years or so is now not a tour operator? TUI, by far the most sustainably successful travel organisation in the world is now... an 'Experience Provider'. They are just one of the first-moving trailblazers in a totally new tourism economy. Inclusive tours and cruises are old, dull and totally out of fashion; they are on the way out. The Experience Economy is on the way in. And the great thing about the Experience Economy is that it is not dominated by the top 100 companies that until now have controlled the tourism industry - in other words not the WTTC. The Experience Economy is totally - and wonderfully - fragmented: at the moment there are some 200,000 micro-organisations run by people following their personal passions and creating some $200 billion of revenue. If you love travel and all of its opportunities; If you have a passion to do anything independently; If you want a sustainable career rather than a soul-destroying job; if you want to be your own master or mistress and want to dance to your own tune rather than someone else's - the Experience Economy is for YOU! If I can do it so can you! The travel industry is open to everybody who wants to make their mark …not by preaching and pretending but by practical doing… Valere Tjolle Valere is the author of 'You Lucky People' the story of travel - the world's most delightful and devastating industry. Find out more about it HERE ![]() The New Silk Road is China's tourism route to unprecedented global economic power and political influence. Photo Bertelsman Foundation By October 2049 the world of tourism will have dramatically changed. China will have seen to that. By the hundredth anniversary of the People's Republic of China, the massive economic area free trade zone envisaged by the 'Belt and Road' scheme - will come into full operation as forecast. Extending all the way from inner China to the heart of Europe, Chinese high-speed trains are bringing avid travellers to stay in Chinese branded hotels, to buy Chinese manufactured goods and souvenirs and to eat Chinese foods. In 2019 China World Number 1 in outbound tourism with around 200 million international travellers a year. By 2049 at the present rate of growth the figure is likely to be more like 600 million up to maybe a billion. Ultimately COVID-19 will not change that at all. Generally the Chinese that travel are well off and in search of unique experiences they can only get in the West. Moreover as Coronavirus has spread from China which currently has far the greatest numbers of cases - a visit to the west could be seen safer than a visit in China - especially for those Chinese that already have immunity. When travel bans are lifted, Chinese tourists are ready to rock. These travellers will have billions to spend and you can be sure that China's centrally-managed tourism will make sure that it is spent where China wants it to be spent. The Chinese government calls the massive Belt and Road initiative "a bid to enhance regional connectivity and embrace a brighter future". Cultural and economic initiatives are merged in tourism and the Silk Road tourism initiatives will certainly be geared to Chinese tastes. There have already been plans for major Las Vegas-style casino cities and winter sports centres in and around Kazakhstan and there will certainly be more. ![]() The entire vast Silk Road system will be interconnected in economically-protected tax haven free trade zones. Through China, Kazakhstan, Tajikistan and Uzbekistan all the way to Hungary and Europe. To the US via the North Silk Road and Africa via the South This is also likely to bring to the fore historic Silk Road Cities (of which there are hundreds) such as Samarkand, Kabul, Shiraz, Almaty, and many more. Add to these the many destinations in South East Asia and this adds up to truly colossal economic power. The initiative calls for the integration of the region into a cohesive economic area through building infrastructure, increasing cultural exchanges, and broadening trade. Apart from this zone, another area that is said to be included in the extension of this 'belt' is South Asia and Southeast Asia. Many of the countries that are part of this belt are also members of the China-led Asian Infrastructure Investment Bank (AIIB). North, central and south belts are proposed. The North Belt would go through Central Asia and Russia to Europe. The Central Belt goes through Central Asia and West Asia to the Persian Gulf and the Mediterranean. ![]() The South Belt starts from China to Southeast Asia and South Asia, to the Indian Ocean through Pakistan. The Chinese One Belt strategy will integrate with Central Asia through Kazakhstan's Nurly Zhol infrastructure program. The Silk Road Land Corridors: The New Eurasian Land Bridge runs from Western China to Western Russia through Kazakhstan and includes the Silk Road Railway through China's Xinjiang Autonomous Region, Kazakhstan, Russia, Belarus, Poland and Germany.
The "21st Century Maritime Silk Road" is a complementary initiative aimed at investing and fostering collaboration in Southeast Asia, Oceania, and North Africa, through several contiguous bodies of water: the South China Sea, the South Pacific Ocean, and the wider Indian Ocean area. Like its sister initiative the Silk Road Economic Belt, most countries in this area have joined the China-led Asian Infrastructure Investment Bank. Ice Silk Road In addition to the Maritime Silk Road, Xi Jinping also urged the close cooperation between Russia and China to carry out the Northern Sea Route cooperation to realize an "Ice Silk Road" to foster development in the Arctic region. China COSCO Shipping Corp. has completed several trial trips on Arctic shipping routes, the Transport departments from both countries are constantly improving policies and laws related to development in the Arctic, and Chinese and Russian companies are, perhaps alarmingly, seeking cooperation on oil and gas exploration in the area and to advance comprehensive collaboration on infrastructure construction, tourism and scientific expeditions. East Africa In May 2014, Chinese Premier Li Keqiang visited Kenya to sign a cooperation agreement with the Kenyan government. Under this agreement, the Mombasa-Nairobi Standard Gauge Railway was constructed connecting Mombasa to Nairobi. After completion, the railroad stretches approximately 300 miles (480 km) costing around $250 million USD. In September 2015, China's Sinomach signed a strategic, cooperative memorandum of understanding with General Electric. The memorandum of understanding set goals to build wind turbines, to promote clean energy programs and to increase the number of energy consumers in sub-Saharan Africa. Hong Kong During his 2016 policy address, Hong Kong's last chief executive Cy Leung announced his intention of setting up a Maritime Authority aimed at strengthening Hong Kong's maritime logistics in line with Beijing's economic policy. Leung mentioned "One Belt, One Road" no fewer than 48 times during the policy address, but details were scant. These are just a few of the hundreds of mega-million dollar initiatives. There will certainly be more. China is already the world's Number 1 tourism source market, it is unlikely that this position will change for the foreseeable future, particularly given the fact that it is forecast that up to 3 billion Asian residents will become middle class by 2050. ![]() The city of OZ was scheduled to have no less than 48 casinos in Kazakhstan Already the power of Chinese tourism is having a major effect on the Silk Road countries. For instance around Lake Baikal in Siberia there is local agitation as Chinese people continue buying up property; near Almaty in Kazakhstan a major tourism development is taking place to attract Chinese to gamble and relax; also in Kazakhstan a mass tourism ski development is being created to attract Chinese skiers. It is a short step to Chinese-branded hotels, restaurants, shops and other Chinese-run businesses all along the Silk Road, even to Germany and Italy. It is an even shorter step to Chinese centrally-organised tourism taking place from China to the Mediterranean. Furthermore, China will own land, railways, ports and duty-free shopping centres all along their road. The fact is: they already do. The benefit to China? Wielding quasi-global economic and political power through outbound tourism. While it may remain a marginal phenomenon in demographic or trade terms, tourism is a crucial issue in contemporary China, a major object of governmentality and a means to push soft power initiatives to receptive countries. China exercises soft power using outbound tourism (and arts and culture more broadly), in their soft power play. Tourism has also been used to enforce the construction of borders and boundaries in the South China Sea, leading to rising tensions. ![]() Just as many countries have eased their visa requirements for Chinese tourists, China has increasingly sought to police 'low-end' tourists who might undermine the Chinese authorities as they attempt to boost their influence on the international stage. The authorities have sought to attract members of the overseas Chinese community to China through Root-Seeking Tour Summer Camps, organized by the Overseas Chinese Affairs Office of the State Council, so as to teach the Chinese language and culture. Questions have begun to emerge about the linkages between tourism and politics, tourism and human rights, tourism and international migration patterns, and the impact of returning Chinese tourists on Chinese society. These questions place the global significance and impacts of Chinese tourists into a broader context. Chinese media increasingly highlight the growth of outbound tourism to particular counties, potential revenue and links to the Belt and Road Initiative. While pitched as tourism projects, China has been accused of hiding its search for political, economic and military influence through tourism. As tourism projects embed infrastructure that supports the development of trade routes (global network of railways, roads, ports, pipelines, fibre-optic cables), does Chinese investment bring wealth, or will it be mainly kept within a closed loop of overseas Chinese communities and state-linked businesses? In Forest City, Johor Bahru (Malaysia), Chinese tourists are encouraged to buy Chinese-built apartments in a US$100 billion development designed to include international schools, shopping malls, hotels and an immigration centre for approximately 700,000 Chinese residents. The construction of the $1.4bn (£1.1bn) Port City project in Sri Lanka by the state-owned Chinese engineering firm China Communications Construction Company (CCCC) on 665 acres (2.6 sq km) of land is been marketed as "a new Dubai, with luxury hotels, shopping malls and a marina." While China pledges that the New Silk Road will be open, transparent and environmentally friendly, many of these projects appear to lack transparency and accountability. There are concerns that the standard 99-year leases for these projects will lead to social, economic and environmental challenges, such as opaque funding, exorbitant claims regarding their tourism potential, corruption, and population displacement. Questions are emerging over the differences between these projects and the past and current ones dominated by the West. While the New Silk Road spans 65 different countries, Chinese tourism, more broadly, holds the potential to redefine the international industry, infrastructure, economies and even the governance of many more countries, as Beijing establishes its own norms, rules and institutions. Valere Tjolle Valere is the author of 'You Lucky People' the story of travel - the world's most delightful and devastating industry. Find out more about it HERE ![]() Why is this the very best time to benefit from the Experience Economy? This year is sure to be the worst the global travel industry has ever seen. COVID 19 will see to that and its challenges to our overblown global economy. So why start in the Experience Economy now? Because it’s a massive opportunity and it may be your opportunity. At the moment there are something like half a million micro-experience organisers around the world and their total sales nudge some £160 billion ($200 billion) annually. That means the average micro-experience organiser is already turning over £320,000 ($400,000) per year. And the field is growing rapidly. What do they do? Simply said they share their passion with others. So, if you want a break from dull routine and you have a passion, now is the time to share it for profit! Whether you’re passionate about food, cookery, about wine or beer, if you’re passionate about a a sport, riding or gliding or go-carting, about shopping or needlework or making mosaics, knitting or walking or you’re passionately knowledgeable about a place... or absolutely anything. Now is the time for action. Why now? Because, for certain this year will see a rock bottom for the travel industry and from there the only way is up. You will start at the bottom of the curve and the graph and your opportunity goes up from there. You don’t need big assets. You simply need to coordinate and manage your own plan. Remember the success of Airbnb, Tripadvisor, they had nothing but an idea at their beginning and soon they will be part of the past. The future belongs to the growing sustainable band of micro-businesses and you could be a part of that future if you follow your dream. And in this situation, unusually, governments and banks will be on your side. Once upon a time, travel was about going there, doing stuff and coming back. The key was… Where was ‘there’? The pulling power of the destination dragged the passengers in. Now, 60 years later, the old-style business has become top-heavy, stale, ordered and homogenised; margins are as thin as ever. This makes for low wages, brutal prices, unhappy destinations and disappointed tourists. There are so many people going to so few iconic places, it has become totally sad and unsustainable. This is the opportunity for you to use the power of your experiences, your knowledge and your passion, rather than just the boring old destinations, to pull in your business. So start now. Choose your passion and combine it with your business plan. You are half way there already. Remember you don’t need great big physical or financial assets, in fact, in the beginning they will be a hindrance. You’ll need to be a coordinator, choosing the settings for your experiences and creating local partnerships. In operating this way your activity will be sustainable too. And together, we’ll explore more of what that means in my next post… Sincerely yours, Valere Tjolle Valere is the author of 'You Lucky People' the story of travel - the world's most delightful and devastating industry. Find out more about it HERE ![]() Dear Fellow Tourism Professionals, Coronavirus and travel - It’s probably disaster for 2020 but it WILL get better Last week I was privileged to travel on the Eurostar to eat in two of Paris’s greatest restaurants: the first had one Michelin star and an amazing young chef, the other you could call a ‘Grande Dame’ thought (by me, at least) to be the very best in Paris with no less than three Michelin stars. Lucky me. At least it was work-related. Usually you would have to wait a minimum of a few months to eat at either place so I was surprised to be able to get a table at both, booking just two weeks prior. I was also surprised to arrive at the young chef’s place at dinner-time on Thursday to see it only half full. And even more surprised, the next morning, to get a call from the top three-star restaurant where we had booked lunch. The manager told me that they had had a big cancellation and that my business partner and I would be lunching alone. “Was that OK or would you prefer to come in the evening?” he said. From my point of view, eating in Paris’s best restaurant with the entire culinary brigade at our command would be a lifetime experience. So, of course, we both opted for the lunch. It is amazing what fear can do to the leisure industry, in particular the most expensive and exclusive parts of it. But, nowadays, when something big and dangerous happens we tend to recover fairly quickly. In July 1985, for instance, bombs went off in Madrid at the British Airways offices and at Rome airport baggage area. Later I remember talking to a friend at International Weekends in New York City. He told me that their 1985 passenger carryings had been all but annihilated, dropping from 120,000 to 30,000. Later in 1997 I was at the World Travel Market just after 62 people, mainly tourists, had been killed in Luxor. The Egypt stand was totally gutted but tourism to Egypt recovered fairly quickly. However COVID-19 is already creating havoc in 70 countries and it is likely that most world nations will eventually be affected. Plus it is so new that nobody knows how the whole thing will proceed. To many people this is a horror film scenario which fills all the news bulletins - and they are part of it. But it depends on where you come from - China outbound tourism may even increase. On the plus side COVID 19 is certainly not yet as widespread as influenza, although it appears to be more lethal. Moreover, there are signs that for once central banks are working together to minimise the economic effects. And you can be sure that scientists are working around the clock to develop a vaccine. But this is just the start, COVID-19 was identified in Wutan, China only3 months ago. We will learn more about the virus and how to mitigate its effects. Of course, the virus will be learning about us too. The ITB was cancelled at short notice last week affecting 140,000 travel trade visitors. In any case how can you contract if you’re looking at an exceptional year or two? So, 2020 will probably be a travel disaster, reducing international leisure travel by up to 50% and business travel by up to 30%. But from a sustainable tourism point of view, the types of tourism affected and the reduction in numbers had to happen sometime. Of course, we’ll get over this eventually, although the travel industry geography will certainly be changed. As many readers will be aware, in the Chinese language, the word "crisis" is composed of two characters, one representing danger and the other, opportunity. It will be fascinating to see what opportunities emerge from this danger. I have some thoughts on this, which I will address in my next ‘letter from tourism’s frontline’. And our meals? At Lucas Carton the new young chef Julien Dumas produced an exquisitely imagined and crafted supper. And at l’Ambroisie the impeccable service, the amazing food and our experience of being treated like royalty in the opulent, gilded rooms on the Place des Vosges was a lifetime’s dream. My colleague was in a soulful empty Venice last week and it was the same story there - empty hotels, empty restaurants, empty shops. ![]() Disappointments for many - heaven for a few! But this is the story of the travel industry. Disasters and triumphs abound, but we still soldier on. Sincerely yours, Valere Tjolle Valere is the author of ‘You Lucky People’ the story of travel - the world’s most delightful and devastating industry. Find out more about it HERE |
AuthorValere Tjolle is the travel and tourism insider. An entrepreneur, consultant, developer and journalist, he has been in at the beginning of almost every tourism development for the last sixty years. There is no one better placed to expose the seedy side of tourism nor its enormous opportunities to unite people across the globe. Archives
February 2021
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